Manage admin and sales teams

Maintain continuity in customer service and automatically distribute work to admins.

Serve each customer to admins with an intelligent system. Admins will receive the same number of customers and distribute them to admins in order. Old customers meet the same admins. However, if the same admin is not online, the system will immediately run the queue for this old customer to the online admin.

Create your own team role rights.

Business owners can define user roles and individual data access rights. Who can access which parts of the system?

Manage and assign chats as needed.

Business owners or managers can assign chats to individual admins. It is a selection of customers for one admin to answer for easy management. Example:

• Customers ask about after-sales care. You can immediately assign chats to the after-sales team. This will make it convenient for the team and provide faster customer service.

And the admin who takes care of the customer can also forward the chat to a colleague who needs to take care of the case immediately. This will make it convenient for the team to work and prevent data loss.