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Try it for freeImproving service levels
With ChatUp, a chat integration system
LiveChat Monitoring handles like a professional
Meets the needs of small businesses to large organizations
Improving service levels
With ChatUp, a chat integration system
LiveChat Monitoring handles like a professional
Meets the needs of small businesses to large organizations
Why ChatUp?
Success starts with having a strong team and impressing customers. ChatUp will help push every business to grow more than before.
Omni Channel combines all channels in one place to respond to chats and close sales.
Easy to use, saves time, no need to switch apps. You can manage chats and close sales in one place, increasing the chance of closing sales by up to 87%.
Store customer history, admin can take care of it continuously.
Store customer history safely, increase convenience for admins and impress customers.
Continuous tracking and management system for admins.
Can manage teams and view work status continuously, allowing for individual performance evaluations.“ Manage your customers and employees easily
Because first impression is the beginning of success ”
Features for effective chat management
LiveChat Monitoring is available to chat with customers in real time with features that take into account efficiency, reduce work complexity and increase user convenience. You can use it right away after learning it for the first time.Chat storage system
No more problems with missing chats, no confusion during work
Chat storage system for both new and old customers, convenient for admins, reduced errors and increased customer satisfaction
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OmniChannel, all chats in one place
All channels are gathered on one platform
All chat channels are gathered on one platform, easy to work with Reduce the problem of dropped chats. The LiveChat Monitoring system is currently happy to provide a combined chat service for 3 platforms: 1. Facebook 2. Line 3. Telegram
Manage the admin and sales team
Organize the chat response system and supervise the team effectively
Owners and supervisors can check the work and efficiency of the staff's chat response. The system will serve customers to the admins in a queue that is equal. Old customers will meet the same admin first
Template Message, a set of frequently used answers
Can be created as needed
Create a set of ready-made answers with your own team. If you encounter a question that customers frequently ask, you can send the answer set immediately. Reduce the steps of chat response and close sales faster
Note messages to 3rd parties immediately
Talk to 3rd parties without leaving the customer chat
When employees have messages they want to talk to other employees or business owners, they can note them through the customer chat. The customer will not see the message that was noted and can reply to the customer immediately
Manage Your Team in One Place
A tool to make team management easier and more efficient
Covers all key steps in one system, from scheduling and shift management to tracking time in and out, monitoring performance, and systematically managing team data. This helps organization owners and HR teams see a clear overview of operations, make accurate decisions, and drive teams effectively every day.
Manage Your Team in One Place
A tool to make team management easier and more efficient
Covers all key steps in one system, from scheduling and shift management to tracking time in and out, monitoring performance, and systematically managing team data. This helps organization owners and HR teams see a clear overview of operations, make accurate decisions, and drive teams effectively every day.
Real User Reviews
Reviews of customer satisfaction using ChatUpHelped Increase Sales by 30% Annually. Very Impressed! No missed chats, allowing staff to pack orders accurately and quickly. Customers are happy, and we’re impressed.
I’m glad to know ChatUp. The system is easy to use and beautiful, helping us organize the company better. We can assess the performance of our team (admins) more easily, and our revenue has increased 3-4 times per month.
I own a spa business and faced issues with admins not responding to customers, causing us to lose clients. Since ChatUp helped manage the system, admins can take turns answering customers, and I can instantly check their work. Thanks to ChatUp, customers have come back and trusted us again.
As an admin using ChatUp's system, I can say the work is much easier. With customers coming from multiple channels, ChatUp consolidates the chats in one place. I can assign tasks to other admins clearly without confusion, making the workflow smoother.
The system has many powerful features. It’s easy to use, and once you learn it, you understand it completely. I love the Note feature where admins can tag me into a customer chat, but the customer won't see the message, making work easier without switching between windows.
I’ve been wondering how to retain old customers and found that ChatUp solved this problem. ChatUp’s system stores customer data securely, ensuring nothing is missed. It helps respond faster and creates a stronger impression on customers.
I’ve been so focused on sales that I forgot to evaluate employee performance. The internal workflow was a mess. I’m so glad to have found ChatUp, which allows me to track employee work (chat responses, attendance). Now, at the end of the year, I can evaluate and give bonuses to employees more clearly.
Finally found a system that meets the needs of business owners like us. We have to check orders, manage staff, monitor sales, and maintain customer relationships. Thank you, ChatUp, for helping us with all of this in one easy-to-use system, ensuring no customers are missed.
I’m so happy to have ChatUp supporting us. Employees all agree that their work has become much easier. They can now care for customers efficiently, no matter where they are. The workflow is more organized, and it’s easy to see who is taking care of which customer, making it easier to evaluate employees.
We faced issues with employees taking advantage of each other. We didn’t know who was doing the right work. Thanks to ChatUp, we can now check individual employee performance. We can even evaluate their performance monthly.
FAQs
This is a frequently asked question from people who have never used ChatUp.- Can Chat Up broadcast?
Yes, it can broadcast and also has functions to help define target groups.
- Does Chat Up have functions to monitor employee work?
It has an HRM function to monitor attendance and can create QA workflows to check work quality.
- Does Chat Up have data on employee response counts to measure KPIs?
The Chat Up system has a dashboard report showing overall data and daily and monthly figures.
- Can it be determined which employees are online or offline?
Chat Up can view the online and offline status of employees in real-time, including history since login.
- How does Chat Up support support for employee errors?
Chat Up has a tool to monitor and detect employee responses. If there are prohibited words, a block will appear, preventing messages from being sent to customers.
- Can Chat Up be managed in a team format?
The system can create groups or divide into teams to facilitate communication and collaboration among team members.
- What overview reports does the Dashboard provide?
See chat counts, sales figures, team performance, or employee clock-in/clock-out times in real-time.
- Automatic customer profile recording system.
If a customer has used our services before...the next time they contact us, we'll know immediately who they are, what they've purchased, and what they discussed.
- Sales teams can work seamlessly together immediately.Even with a change of caregiver,
- Customers feel that we care, remember them, and provide personalized service,
- What types of task assignments are available for employees?
The Chat Up system offers two types of task assignments for employees,
- System assignment,
- Workflow assignment,
- Can the chat interface be adjusted for a simpler view?
The Chat Up system offers two view options for the chat interface,
- Easy-on-the-eyes view,
- Detailed view,
